Q. What does the status of my interlibrary loan (ILL)/document delivery order mean?

Answer

You may notice different statuses assigned to your ILL request after it is submitted.  Below is a list of common status designations and what they mean.

  • Awaiting Conditional Processing: A potential lender has replied to your request seeking more information. ILL is responding.
  • Awaiting Copyright Clearance: ILL is processing your request. It will be forwarded to a potential lending library shortly.
  • Awaiting Customer Contact: Your requested material has arrived. You will be notified shortly via email.
  • Awaiting Odyssey Processing: Your item has been received electronically and will be posted to the Web shortly. You will be contacted by email when it is ready.
  • Awaiting Post-Receipt Processing: Your requested material has arrived, but it is not ready yet for pickup. You will be contacted by email when it is ready.
  • Awaiting Request Processing: ILL is searching for potential lenders for your request.
  • Awaiting Unfilled Processing: Your request has not been filled by the lenders we have contacted so far. ILL is still working on your request.
  • Canceled by Customer: You have cancelled your request.
  • Canceled by ILL Staff: Your request was canceled by ILL staff. Please see the notification sent via email to see the reason.
  • Customer Notified via Email: Your item has arrived and is IN-PROCESS. After it has been processed, it will be available for check out or for in-library use. You may also check your ILLiad account at any time to see if any of your ILL requests are ready for checkout or in-library use.
  • Delivered to Web: Your copy is available for viewing or downloading from your ILLiad account.
  • In Electronic Delivery Processing: Your article has been received electronically and will be posted to the Web shortly. You will be contacted via email when it is ready.
  • Request Finished: If this is an electronic copy, it is no longer available because it has been on the Web for 30 days. If it is a loan, the item has been checked in and returned to the lending library.
  • Request in Processing: ILL is in the process of ordering your request from a lending library.
  • Request Sent: ILL staff has forwarded your request to potential lenders and is waiting for a response.

If you have any questions about the status of your ILL request, please contact the ILL staff at 205-934-9263 or at (205) 934-6364. Some libraries will not lend certain types of materials, making them difficult to obtain on loan.

  • Last Updated Aug 18, 2017
  • Views 1
  • Answered By Jeff Graveline

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